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Customer Experience

Read these top small business blogs on customer experience and customer support.

  • Should You Use Social Media for Customer Service?

    Should You Use Social Media for Customer Service?

    Social media has many valuable uses for small business—as a marketing tool, as a way to listen to your customers and as a public relations mechanism. But is it effective as a customer service...

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  • Effective Customer Service in 3 Words: “Whatever it Takes”

    Effective Customer Service in 3 Words: “Whatever it Takes”

    When a blizzard closed Web.com’s offices in Yarmouth, our Jacksonville team saved the day! We live in a day and age where the new business paradigm is intensely customer-focused. Quality products...

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  • Why Customer Experience Matters—and How to Make Yours Better

    Why Customer Experience Matters—and How to Make Yours Better

    Whether you’re an ecommerce retailer, a brick-and-mortar retailer or both, it’s becoming harder and harder to differentiate your business based on products alone. Instead, a new report concludes,...

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  • What You Can Learn From Top Online Retailers’ Customer Service

    What You Can Learn From Top Online Retailers’ Customer Service

    What does it take to exceed customer expectations when it comes to ecommerce customer service? Speedy responses in all communication channels, as well as handling returns well, make the...

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  • 5 Data-Backed Reasons to Invest in Customer Experience

    5 Data-Backed Reasons to Invest in Customer Experience

    If you are trying to figure out the best investment to make in your business this year, you might want to consider investing in customer experience (sometimes referred to as CX). Here’s why: If...

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  • Lessons From the Most Successful Customer Loyalty Programs

    Lessons From the Most Successful Customer Loyalty Programs

    Does your small business have a loyalty program? If not, you may want to think about adding one. The 2014 Loyalty Report from Bond Brand Loyalty found that two rapidly growing consumer...

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  • 5 Customer Service Lessons I Learned at Disneyland This Summer

    5 Customer Service Lessons I Learned at Disneyland This Summer

    Let me just preface this blog post by saying that I am not a fan of Disney, probably because I prefer reality over fantasy and would rather spend a vacation experiencing culture than cartoons....

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  • 10 Proven Ways to Build Customer Loyalty

    10 Proven Ways to Build Customer Loyalty

    No matter what industry you’re in, you have competitors. Some are big, national competitors and some are local small businesses. You will stand out from the crowd and earn fierce customer loyalty...

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  • How to Handle Dissatisfied Customers

    How to Handle Dissatisfied Customers

    It’s a customer service situation that happens in every small business—from time to time, you’ll get an unhappy customer. Sometimes, those customers are just plain unreasonable, and if not handled...

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  • How Adding Live Chat To Your Website Can Boost Your Sales

    How Adding Live Chat To Your Website Can Boost Your Sales

    Are you looking for a simple way to make more sales on your ecommerce website? Then consider adding live chat to your customer service options. Here are some of the benefits you can gain by using...

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